Hi! My name is John Ray Lucero and I am the author of this blog. I am currently 4th year level in Foundation University taking up a Bachelor’s Degree of BS in Information Technology.
Aside from being a student, I am also a full-timer and connected since June 2010 to one of the Top BPO Companies here in Dumaguete City, which is Qualfon Philippines Inc. I started as Agent way back June 2010 and was promoted March of 2011 as Quality Assurance Analyst. I am handling 40 Agents (which composed of 2 Supervisors/ 2 Teams) and my main responsibility is to evaluate their calls and be graded based on the company’s QA protocol. After one year, I assumed a position which is Quality Reports Analyst, which is my current position as of today.
In my 5years being connected with Qualfon, I already passed and took some of the Training, which is necessary in the fields of Call Center. Some of the the Training I took and passed were MMDP (Middle Management Development Program), CC101 or Call Center 101 which focus on Fish Philosophy, and Supervisory Academy 1. Click here to view for available courses.
I am team player and can manage my time. I also love to travel places. Below are some of the photos of mine which I took during my adventure. Within and outside the Philippines.